5 hidden things your software provider doesn't tell you

5 hidden things your software provider doesn’t tell you

Sarah Linney
23 Sep
Reading time: 4 minutes
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Picking a new software provider can be a big step, especially when it’s all about bells and whistles and not much real talk.

When you’re investing a bunch of money, resources and energy into onboarding and adopting a new software, you don’t want to make the wrong decision. But it’s hard to make the right decision if you don’t have all the info you need.

Some software providers may hide the below things, conveniently forget to bring them up or distract you with shiny new features that fail to effectively solve your problems. 

Here are five things that your software provider may not tell you and what you should bring up in any software sales convo ASAP…

1. Support

Software support teams can vary considerably in how they answer questions, how quickly they respond and their general approach to customer support. 

Does your software provider live and breathe customer support? What do other customers say about their support services? 

Do some research into how their support services are viewed and what you can expect as a potential customer. 

Super subtle plug: JobAdder Support has a customer satisfaction score (CSAT) of 99%…

2. Development

Software and development go hand in hand but some providers are more on top of their development offering than others. 

What does your software provider say about its development capabilities? Do they have a culture of constant improvement and innovation?

How often do they release product updates and new features? Do they listen to customers about what development updates they’d like to see? 

Your software provider may dazzle you with all the bells and whistles of their platform, but if they can’t back that up with consistently improved functionality and features that delight you every day then it’s time to look elsewhere.

3. Onboarding

What’s your software provider’s onboarding process for new customers? It’s essential that you understand every step of the onboarding and implementation process before investing in a new technology platform or tool. 

We’ve detailed our implementation process and how we help new users switch their applicant tracking software (ATS) to our platform in this handy blog

If your software provider can’t answer all your questions about what’s involved in the implementation, how long it’ll take, what help they need from your side and if there are any additional costs, then it might be a red flag. 

4. Integrations

Software platforms don’t operate in silos anymore, your tech stack is a complex and interconnected thing of beauty. 

If your potential software provider can’t play well with others then they need to be upfront about that from the first call. 

Chat to your software provider about how they integrate with other tech tools, how many integrations they offer and what integrations you’ll need, both now and in the future.

5. Contract lengths

Finally, read the fine print! Some software providers lock you into strict, long-term contracts with fixed terms and automatic renewals. 

This leaves you no wriggle room if the software doesn’t live up to your expectations or you need to scale up or down in times of uncertainty.

There may also be additional hidden costs if you want to retrieve your data from the software and move elsewhere. 

Another subtle plug, with JobAdder, you’re free to choose how you prefer to pay, either month to month or annually.

If you’re thinking of investing in a new software provider, make sure you bring up these five points in your next call. Get in touch with our friendly team if you want to have a chat about any of the above!

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