JobAdder Pre Sales
Question:
What is the average support response time?
Answer:
We are committed to providing a responsive support service. This is evidenced by the fact that our average full resolution time is 4.5 hours. We acknowledge and respond to requests for support almost immediately and have an average 20 minute first response time across all three mediums.
For an immediate response, users can call our support team directly or communicate via our live chat interface. A member of our support team will respond immediately and work collaboratively to resolve the issue. In the rare event that a development-related issue is absolutely critical, it can be escalated to our development team instantly to ensure a timely resolution.
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