Customer support

Wonderful people who are a joy to deal with

Welcome to JobAdder’s friendly support crew - here to help when you need us most.

Customer support

Award-winning customer support

Recruitment and staffing is all about people. People helping people fulfil roles that bring joy. We love the small part we play in this and get a real buzz in helping our customers deliver results. The awards we’ve won are testimony to this!

RCSA winner badge 2022
16th Jun
RCSA Awards – 2022 Outstanding Supplier (Winner)
8th Feb
G2Crowd’s Best Sellers ANZ list for 2022
24th Jan
5-Star HR Software 2021 AU
20th Jan
GetApp – 2021 Category Leader: Talent Management Software
20th Jan
G2Crowd – 2021 Easiest to Use Software
RCSA winner badge 2021
20th Jan
RCSA Awards – 2021 Outstanding Supplier (Winner)
20th Jan
SaaS Awards – 2020 Best Recruitment Software (Finalist)
20th Jan
G2Crowd – 2019 Best Software Companies in ANZ: Ranked #16
20th Jan
HRD Australia – 2019 Service Provider of the Year (Gold) – Recruitment Tech Category

Real people, ready to help

Our award-winning customer support team is made up of product experts truly passionate about helping you. We’re real people ready to help you in real time. 

Comprehensive on-demand resources

Prefer to self serve? We’ve got you covered, with searchable in-depth articles and videos against all common queries. 

Want to access support?

As a JobAdder user, you can submit tickets and live chat in our dedicated Support Centre.

Enjoy expert support at your fingertips 24 hours a day, 6 days a week.

Hear why your peers love JobAdder’s Customer support

23rd Jun
Senga Allen
Everest People

I’ve always found JobAdder really responsive, myself and the team use the ticket system and there’s always really good follow-up. We’ve never been left hanging, which is what you want in customer service.

3rd Feb
Sam Smith
UniLodge

Support has provided so much follow up. It’s not just a tick and flick ‘here’s your tool, see you later, you’ll never hear from us’. It’s been very involved and a very supportive learning environment. I could call five times a day and still hear a chirpy person on the other end of the phone ready to help me.

3rd Feb
Johanna Laface
Vocus Group

The JobAdder support team are always very responsive and helpful and always follow up. I’ve connected some of our hiring managers with the JobAdder support team and they’ve been great at working through tech issues and provided a positive experience for our broader team.

17th May
Phillip Lenzenhuber
NTP Forklifts Australia

From a customer service point of view, 24/6 support is amazing, because it is what recruiters need, and that is such a big help.

2nd Feb
Jackson Keatinge
Cancer Council QLD

A big factor for me was having that support there whilst implementing.

2nd Feb
Ben Hiles
Allegra Recruitment

The reason we stay with JobAdder is the quality of the Support Team. Friendly, knowledgeable, really prompt.

17th May
Matt Sampson
Aspect Personnel

As a customer, despite JobAdder’s growth over the last 11 years, in terms of both size and customer base, one thing that remains true is that we feel like we’re listened to. It’s hard when you’re working with a growing business to still have that sense of connectedness with that business, which I’m really pleased to say that we do with JobAdder.

17th May
Claire Wall
Hacer Group

Interaction with JobAdder is easy, the Support Centre is amazing!

17th May
Laura Moffitt
Harper Anderton

The support we’ve received in terms of onboarding and follow-ups has been absolutely amazing, cannot praise enough the support staff! They are always there to help and create solutions that work for us, and I’m continuously impressed with the customer service levels provided (which can be rare in this industry!).

Discover the joy JobAdder can add to your job

  1. Easy and intuitive
  2. Award-winning local support
  3. No lock-in contracts

Answers to your Customer support questions

General
Does JobAdder work for small businesses?
Yes, JobAdder is a great option for small businesses. Users can scale up or down at any time depending on current needs, so you only pay for what you’ll actually use.
How is JobAdder different from other staffing and recruitment platforms?

JobAdder exists to make recruitment more efficient and joyful for everyone involved – not just the users of our platform. We’re here to improve the hiring experience for candidates, clients, internal stakeholders, human resources management and HR teams as well as recruiters, and that drives our continual innovation. We believe in proving our value every day, giving customers freedom from lock-in annual contracts. Customers stay because they want to, not because they have to. Visit Why JobAdder to learn more.

Onboarding
What can I expect during JobAdder onboarding and data migration?

If you are looking to migrate existing data from another platform or spreadsheets, JobAdder will assign an Implementation Consultant and a Data Analyst to your project. They’ll be responsible for:

  • Developing your project plan
  • Providing updates around key milestones
  • Reviewing the quality of the data you provide
  • Mapping that data to the JobAdder platform
  • Any cleansing or data optimisation required
  • Managing the testing phase
  • Migrating your data into the platform
  • Providing hands-on guidance
  • Quality checking and setting you up for success

Want more details? Check out our step-by-step guide to switching your ATS.

How long does it take to get JobAdder set up for my business?

How fast you can get your account set up depends on the complexity of your needs – in particular any existing data such as candidate records you are looking to migrate over. That said, as a guide, typically standard onboarding requiring no/minimal data migration takes around 2-4 weeks, and more complex data migration requirements take up to 10 weeks. Either way, our experts will work closely with you to get you up and running with confidence.

If you’d like more information on data migration, implementation and switching your ATS, check out our step-by-step guide here.

How easy is it to switch from my existing Recruitment Management System or Applicant Tracking System?

Switching is easy – we do the hard work for you! The JobAdder team help manage the data migration process end-to-end. How long it takes will depend on the quantity and format of your data. We’ve migrated data from pretty much every recruitment or staffing software available – including Bullhorn, Vincere, Workday, Lever, Taleo, Workable, RecruiterBox, Page-Up… and of course good old Excel spreadsheets. No matter where your data sits today, we have the expertise to help make switching painless.

Wondering what each step of the implementation process looks like? We’ve got you covered with our free step-by-step guide.

Training and support
What training can I get as a new user of JobAdder?

New users have access to our ‘beginner’ in-product certification course which walks you through all the skills you need to get started. However, we also host regular live training webinars with JobAdder Customer Success Managers covering a deeper dive on popular topics. These free training sessions are designed to give new users a head start as well as offer a chance to ask all their burning questions.

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Business development
In-app training

Learn as you work without leaving the platform

Candidate sourcing
Hiring Manager Portal

Manage job requisitions, resumes and interview feedback in real time, all under one user-friendly dashboard.

Business development
Note templates

Your data, your way with Note Templates and Application Forms

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