Case studies

ESSSuper uses JobAdder insights to optimise recruitment

Being able to easily measure things like time to hire, cost of hiring and volume of activity has enabled us to make better decisions…

Originally founded in 1925 to manage flexi state super schemes, the company then merged with another fund ten years ago, that managed emergency services superannuation. They then became ESSSuper.

The merging of these two successful businesses has resulted in the provision of superannuation services to current and former state government employees, such as teachers as well as heroes on the frontline with police, firefighters and paramedics.

ESSSuper is a self-administered fund with a business mix that covers all aspects of funds administration, investment management, governance, technology and highly specialised general and personal financial advice.

The JobAdder Solution

When ESSSuper adopted JobAdder two years ago, the fundamental aspects of JobAdder – such as automated job posting, candidate tracking and the ability to screen resumes quickly – were of huge assistance. Nowadays, HR executives Jim Harrison and Kiera Yule share recruiting responsibilities. JobAdder allows Jim and Kiera to have shared visibility of roles in the pipeline and a clear history of information, including their status of progress with various stakeholders.

What is valuable for the HR team at ESSSuper is the ability to extrapolate insights from JobAdder and turn them into actionable ways to optimise their recruiting activities.

The Benefits

Jim explained that by “being able to measure things like time to hire easily, cost of hiring and volume of activity has enabled us to make better decisions on how and when we engage with the market, to get the best outcomes. From this, we can leverage suppliers and build a knowledge base of our activity. We can then make better choices about when we invest in external suppliers to support us, and when we can expect to get great outcomes by engaging directly with the candidate market.”

“JobAdder also makes it easy to measure and generate information about applications we get through internal channels and referrals. We can measure the effectiveness with which we’ve communicated to get those applications,” he added.

In regards to the usability of the JobAdder platform, “the dashboard is excellent. It’s very easy to tailor or configure it to your needs.”


The consistent variety of new features, updates and improvements is a key highlight for ESSSuper. As a busy team with many different responsibilities, any addition to their key recruiting platform need to be valuable and easy to adopt. “What JobAdder does wonderfully well is the agility with which they introduce new features, and communicate that the new feature is there, and then guide the user on how to engage with it – the videos, pop-ups, whatever it happens to be – that really works, and it’s a point of difference. They provide a ton of stuff but still manage to keep it simple.”

Looking ahead at the next 12 months, ESSSuper is making large investments in the products and services offered to members, and further enhancing how members access these offerings via their website, apps and online members portal.

On the HR front, Jim and Kiera are focussed on finding new ways to engage talent both from within and outside the business to bring energy and enthusiasm to these initiatives.


As one of Australia’s very first industry superannuation funds, Cbus has a unique history: it was formed in 1984 as …

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