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Webinar

How to deliver a winning candidate experience

A free 4-part talent acquisition masterclass series led by candidate experience expert Steve Gard.

Get the skills you need to build a winning candidate experience (CX) strategy – in just 4 sessions.

In today’s competitive job market, candidate experience isn’t just another player on the field – it’s the real MVP that can make or break your team’s success. And neglecting to implement a CX strategy could sideline both your employer and consumer brand.

Designed for HR professionals, this free step-by-step course explores

Delivered across four 30-minute sessions, CX expert Steve Gard shares the latest insights, tips and real-world examples to help you build the ultimate CX strategy.

What candidate experience is and why it matters

Practical ways to easily kickstart your CX initiatives

How to rally hiring managers and CX champions

Real success stories and Q&A with industry leaders

Access the masterclass

CX isn’t just good for you, it’s good for business too

  • 88% of candidates stop buying from a brand following a poor candidate experience.
  • 3x employee retention when hired from a positive candidate experience.
  • 50% of respondents say “the way they made me feel” during the recruitment process was the pivotal factor in accepting their current role, versus pay (19%).
What to expect
What to expect

Four 30-minute sessions

Why CX matters

Session 1: Why candidate experience matters

The fundamentals of candidate experience and why it is crucial for organisational success.

The fundamentals of candidate experience and why it is crucial for organisational success.

  • What is “candidate experience”?
  • How CX integrates into your people strategy
  • Key stakeholders needed for successful CX
CX culture in recruitment

Session 2: Building a culture of CX in recruitment

How to prepare your recruitment process to enhance candidate experience and establish accountability within your team.

How to prepare your recruitment process to enhance candidate experience and establish accountability within your team.

  • How to kickstart your CX initiatives
  • Establishing accountability within the recruitment team
  • Practical CX examples you can easily implement
CX beyond HR

Session 3: Extending CX culture beyond HR

Ways to embed a culture of CX throughout your entire organisation and get the rest of your hiring team on board.

Ways to embed a culture of CX throughout your entire organisation and get the rest of your hiring team on board.

  • How to secure buy-in from hiring managers
  • Identify and empower your CX champions
  • How to engage leadership and get business support
Q&A with CX leaders

Session 4: Get inspired – Q&A with CX leaders

A fireside chat with industry peers at all stages of their CX journey.

A fireside chat with industry peers at all stages of their CX journey.

  • Hear from others at all stages of CX implementation
  • Unpack real-world challenges and success stories
  • Audience Q&A

Led by

Steve Gard

Steve Gard

Founder
Circle Back Initiative and BenchmarCX

Steve Gard's 25+ year career in recruitment is marked by his foundational belief in the importance of candidate experience. As the former Head of Talent Acquisition in various global regions including Australia, Europe, the Middle East, Africa, and India, Steve has led recruitment teams of up to 30 professionals, annually hiring as many as 6,000 people. His expertise in enhancing candidate care led him to establish The Circle Back Initiative in July 2020, a free to join candidate care mission with over 300 employers onboard, and BenchmarCX, a pioneering candidate experience platform. Through his initiatives, Steve underscores the critical role of candidate experience in successful talent acquisition.

Talent Acquisition Masterclass

Real tips for real results

This intensive masterclass in candidate experience for talent acquisition and HR professionals explores the fundamentals of CX and why it is crucial for organisational success, with the latest data, practical tips and real-world examples to help you build your winning CX strategy.

Candidate experience

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