Recruitment CRM to streamline and grow your talent pool

Grow your database through personal and proactive account management with Recruitment CRM.

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Why JobAdder is the perfect recruitment CRM

JobAdder’s CRM system is packed full of features that make recruitment easier:

  • Built-in integration with other systems
  • User-friendly features
  • Excellent customisation and flexibility
  • Robust data capture

Our innovative Recruitment CRM allows users to be in full control. It integrates with third-party products, and offers flexible customisation and a plethora of features designed to make the candidate recruitment process easier than ever.

JobAdder Create Opportunity process JobAdder Create Opportunity process

View and manage your entire candidate pipeline with JobAdder’s Recruitment CRM

Unlock business growth with smarter recruitment solutions

Opportunity records

Keep track of your potential employee candidates using Opportunity records. Use our quick-view popups to view, import, create, and update Opportunity information with ease.

Business development pipeline

Capture leads and guide them through the sales pipeline into open jobs.

Deal filters

Our powerful filters allow you to view the status of deals and your data however you like by filtering deal status, owner, user group, or estimated close date.

Tasks and assignees

Use activity templates in the deal records for business development, and assign deals to specific users for easy tracking and management.

Convert deals to job records

Convert closed deals into new job records with a single click—then view matched candidates to start the recruitment process there and then.

Transfer deal ownership

Use our platform to bulk transfer records or simply transfer the ownership of deal records from one user to another.

JobAdder Hiring Manager Recruitment process JobAdder Hiring manager process

Clients and hiring managers

Collaborate and build relationships using your recruitment CRM.

Company records
It’s never been so easy to import, create, and update contact and company information. Using our CRM for recruiters, you can do it all from a quick view popup.
Status updates
Trigger actions with status updates like closing a record, creating a note, or updating an associated record for quick and easy automated management.
Account management
Create and send personalised messages via SMS, email, or WhatsApp with custom templates for that personal touch.
Create and maintain offices, brands, or subsidiaries
Create and maintain sub-records, separate contact details, and email signatures for each office, location, or brand.
Tag skills
Use the tagging system to tag contacts and companies with specific skills, qualifications, or sectors which can then be used in searches for maximum convenience and ease of use.
Subscribe to records
Never miss an important update again with record subscriptions. Simply subscribe to a record and receive notifications whenever it gets an update.

Partner with industry-leading recruitment tools

JobAdder partners with industry-leading platforms such as LinkedIn and SourceBreaker for seamless candidate management using DaXtra and Sourcr. With JobAdder, you get a suite of tools, connections, and integrated solutions suited to your unique business needs.

Explore partners

JobAdder Candidates Recruitment process JobAdder Candidates Recruitment process

Effortlessly manage and engage top candidates

Streamline sourcing, matching, and communication with JobAdder’s intuitive recruitment CRM

Candidate records

Use JobAdder’s time-saving quick-view popups to manage, import, create and update candidate information quickly and efficiently.

Search and match automation

Use our powerful predictive search, Boolean resume keyword search, and saved searches to quickly find candidates.

One-click messaging

Bulk message candidates with a single click via email, SMS, or WhatsApp using customisable templates.

Record enrichment

Automatically log notes, documents, activity and social profiles, and attach them to Candidate records for easy centralised viewing.

Manage and organise talent pools

Filter and display candidates based on ratings and skills. Tag candidates as preferred or excluded and use your filters to organise your talent pools how you want them.

Resume management

Upload, format, and float resumes connected to Candidate and Application records for use and viewing in one central location.

JobAdder Recruitment CRM Jobs Create a job process small

Jobs

Create jobs from leads or requisitions without leaving your recruitment CRM.

Job records
Quick-view popups let you import, create, and update job information in one easy to manage place.
Dashboards
Manage job records with single-click actions and drag-and-drop functionality using our integrated dashboards. Enjoy faster access and page load times in a convenient, easy-to-use platform.
Job filters
Filter by saved searches, folders, candidate name, resume keywords, postcode proximity and other documents for easy searching.
Candidate matching
Match candidates to jobs through automated resume searching, AI matching, and ranking algorithms.
Job sources
Keep track of where your jobs come from so you’ve got all the data you need to make decisions.
Predictive search
Use predictive search to add notes and send emails or SMS messages with just a single click.

Explore JobAdder’s recruitment marketing case studies

JobAdder’s marketing automation for recruitment makes life easier. Check out case studies from real companies who’ve made massive strides using our platform.

Womsn posing for a photo in a street with a man
Agency
21st May
Arthur Edward

Arthur Edward is one of the leading beauty, cosmetic and personal care recruitment agencies in the UK. For more than …

‘Since introducing JobAdder, we’ve managed to save more than 13,000 working hours per year, while maintaining our turnover. This means increased profits for the business and an uptick in commission for our consultants. The new system is having a significant impact and we’re very pleased with it.’

Heidi Bannister
Managing Director
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9th May
Schlam Cru

It’s never too late to do the right thing. Schlam Cru, who delivers a highly skilled workforce of technical specialists …

“For us, one of the main things is the integration with HiBob, and seamlessly taking someone from applying for a job, uploading all their documents, and then onboarding them through to HiBob without having to manually enter a whole heap of data.”

Mat Rigby
General Manager, Schlam Cru
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A man talking to the women while walking in the building
26th Oct
Shine Lawyers

As one of Australia’s largest litigation law firms, Shine Lawyers needs an ATS and CRM that can empower its recruitment …

“Now, we have talent pools set up. We have candidate ratings. We have skills coding. We’re using all of those tools, and we’re finding great candidates, quickly. Our previous ATS didn’t have those features, so we had to start afresh with each candidate, every time they applied. That’s how JobAdder has improved our time to fill, massively. And it makes us happy to use it every day.”

Michelle Kelly
Talent Acquisition Lead
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Two men talking in an office meeting room
13th Sep
Exchange Street

Established in 2002, Exchange Street was named after the street at the heart of the commercial centre of Manchester, offering …

“You’re working with people who say, we’ll get it done, if there’s problems, we’ll find different solutions, we can make it bespoke to you, we can tailor that system to you rather than it just being a one-size-fits-all. It takes a lot of the pressure away. If you’re thinking. I don’t want to move systems because it’s going to be six months of upheaval and dealing with people, with JobAdder it’s nothing like that.”

Andy Taylor
Director of Exchange Street
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People celebrating 5 years while posing for a photo
16th Aug
RSL Queensland

As the largest ex-service organisation in the state, RSL Queensland provides practical support, assistance and advice to current and former …

“I really want to thank everyone that we’ve worked with at JobAdder. It’s been wonderful. We have a whole other aspect of our program now that we can offer to the veteran community that we have never had before.”

Zach Wright
Business Relationship Manager
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A man walking with a machine in a warehouse
17th Jul
The Consortium Clemenger

The People and Culture team at The Consortium Clemenger was looking for an ATS and CRM that could be a …

“The People and Culture team are really ingrained in the JobAdder platform. Immediately, we’ve seen improvements in candidate tracking and visibility across the roles and platforms and where they’re at.”

Melissa Green
Talent Acquisition Consultant
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PetDirect staff posing for picture
In-house
20th Mar
PetDirect

PetDirect has seen enormous growth over the past few years, and it needed an ATS and CRM that could support …

“JobAdder specialises and focuses on building out a superior ATS, as opposed to trying to tackle the entire HRIS ecosystem… Honestly, I wouldn’t be able to recruit here at PetDirect without JobAdder, it’s the best investment that we have made in the HR space that’s for sure!”

Brooke Riley
Head of People & Culture
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REVO fitness team
In-house
18th Jan
Revo Fitness

The award-winning gym chain elevates new employee engagement to receive a +73 NPS score through a best-of-breed HR tech stack. …

We didn’t want to put all our eggs in one basket. Integration capability was the number one priority when assessing HR systems for Revo Fitness so that we could employ the strengths of different products and still get them to work seamlessly together.

Kelly Allison
Chief People Officer
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Jo Green portrait
Agency
7th Dec
Rayner Personnel

Established in 2012, UK-based property recruitment agency Rayner Personnel underwent a significant transformation during the COVID-19 crisis. Moving to a …

I would definitely recommend JobAdder to anyone else to be able to liaise and communicate with your candidates and clients on a much easier scale, manage your jobs and look at your pipeline.

Jo Green
Head of Operations
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Explore the rest of JobAdder ATS and CRM

Recruitment Marketing

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Applicant Tracking

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Placement Management

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Recruitment Operations

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“Just the ease of adding the candidate to JobAdder, it’s literally like two clicks. It’s fantastic.”

3X Partners

Reduced sourcing time from days to hours

Imported over 3000 candidates from LinkedIn

Placed 50 candidates for 1 client via LinkedIn

Read the 3X Partners success story

Check out the entire JobAdder product suite.

See JobAdder Forms

See JobAdder Portals

See JobAdder Analytics

See JobAdder Mobile

See JobAdder Academy
JobAdder tested call scripts covers JobAdder tested call scripts covers

Free Recruitment CRM Playbook

Get 6 tried and tested call scripts to nurture your clients and candidates.

Your Recruitment CRM FAQs

A CRM (Customer Relationship Management) in recruitment, sometimes referred to as a Recruitment CRM or Candidate Relationship Management system, is a tool that helps recruitment agencies and in-house recruiters to manage their interactions and relationships with candidates.

A Recruitment CRM can help to streamline the recruitment process by managing and automating tasks such as:

Candidate tracking: A Recruitment CRM allows recruiters to manage candidate profiles, track their interactions and follow their progress throughout the recruitment process.

Candidate sourcing: The software often has capabilities to source candidates from various channels, such as job boards, social media and professional networking sites.

Communication: Recruitment CRMs often provide ways to communicate with candidates directly through the system, whether via email, SMS or other messaging channels.

Reporting and analytics: The system usually includes reporting and analytics capabilities, allowing recruiters to monitor key metrics and measure their performance.

Task management: Recruiters can schedule tasks and set reminders for follow-ups or deadlines.

Integrations with other software: Most CRM systems will integrate with other tools, such as Applicant Tracking Systems (ATS), HRIS systems or a range of other partners.

A Recruitment CRM, therefore, not only helps in managing the relationship with candidates but also in improving the efficiency of the recruitment process. By providing a centralised system where all candidate information is stored and easily accessible, a Recruitment CRM can greatly enhance the productivity of recruiters and help in providing a better candidate experience.

Here at JobAdder, we define a Recruitment CRM with the following positioning: “A customer relationship management system is for jobs, clients and candidates. It’s the engine that drives your sourcing team, lets you create talent pools and helps you build and nurture relationships with passive talent.”

A Recruitment CRM system can be a vital tool in recruitment, providing numerous benefits that streamline the process and improve efficiency. Here’s how a CRM can aid in recruitment:

Centralised database: A CRM system serves as a single repository for all candidate information. It allows recruiters to keep track of every candidate’s resume, contact information, correspondence, interview notes, and more, all in one place. This centralised system of information helps to avoid duplication of effort and ensures that every team member is on the same page.

Automated communication: With a CRM, recruiters can automate various communication tasks, such as sending out initial engagement emails, follow-up messages, interview invitations and feedback. This ensures timely communication and a more engaging candidate experience.

Improved candidate sourcing and engagement: CRM systems often have the ability to source candidates from various channels, like job boards, social media, and various other sources. They also help in engaging candidates over the long term, allowing for talent pooling and nurturing relationships with passive candidates for future opportunities.

Advanced analytics and reporting: CRMs come with analytics capabilities, providing insights into key metrics like time-to-fill, cost-per-hire and source of hire. These data points can help recruiters identify bottlenecks in the recruitment process and make data-driven recruitment decisions to improve efficiency.

Seamless integrations: By integrating with a range of other tools, your CRM can focus on what it does best, storing and tracking your candidates. The integrated tools can handle the variety of tasks you need them to do, seamlessly moving from your CRM to AI sourcing tools, background and reference check automations, billing and invoicing systems and many more.

Task management and scheduling: CRMs can handle scheduling interviews, setting reminders for follow-ups and managing other tasks. This ensures that recruiters stay organised and on top of their workload.

Improved candidate experience: A CRM can help provide a better candidate experience by ensuring timely communication, maintaining a personalised approach and providing transparency in the recruitment process.

In summary, a CRM system can help recruitment teams stay organised, streamline their processes, make more data-driven decisions, improve candidate experiences and ultimately make more successful hires.

By managing candidate relationships across the whole journey, candidates can enjoy an efficient, easily accessible recruitment experience with good, strong communication. Relationship management is a key part of the process that can help provide a better, more consistent experience for candidates.

In the context of recruitment, an ATS (Applicant Tracking System) and a CRM (Customer Relationship Management) system are two distinct tools, each with a specific purpose.

The ATS is primarily used to manage applications received in response to job postings. It tracks a candidate’s progress through the hiring process from the moment they apply to a job until they’re hired (or rejected). An ATS typically includes features to post jobs, collect and filter applications, track candidates’ progress through the recruitment pipeline and manage communication related to specific job openings.

On the other hand, a CRM system in recruitment, sometimes referred to as a Candidate Relationship Management system, is primarily used for proactive sourcing, talent pooling and candidate engagement. It focuses on maintaining and managing relationships with candidates (including both active job seekers and passive candidates), even when there are no current job openings that match their profile. The goal is to maintain a talent pipeline and nurture relationships with potential candidates so that when suitable positions open up, recruiters already have a pool of interested and engaged candidates they can tap into.

While both systems may have some overlap in functionality, they are used for different aspects of the recruitment process. So, when we talk about CRM in the context of an ATS, it refers to the aspect of the system that is used for managing and nurturing relationships with candidates, as opposed to tracking applications for specific job openings.

Choosing a recruitment CRM involves careful consideration of your organisation’s specific needs and circumstances. Here are some steps to help guide your decision-making process:

Identify your needs: Start by clearly defining your recruitment needs and objectives. Are you a small business looking to grow, or a large enterprise with complex recruitment needs? Do you recruit for a variety of roles or mainly for specialised positions? Are you mainly reactive to vacancies, or do you proactively source and engage with candidates?

Feature list: Make a list of essential and desirable features. Essential features may include candidate tracking, integration with your existing systems (like an HRIS or job posting platforms), automated communication tools, sourcing capabilities and robust reporting and analytics. Desirable features could be things like mobile access, advanced AI functionalities, social media integrations, and more.

Budget: Determine your budget. Pricing for CRM systems can vary widely depending on their features, the number of users and other factors.

Ease of use: The CRM system should be user-friendly. It doesn’t matter how many features a system has if your team finds it difficult to use. Consider arranging a demo to learn more about the system before making a decision.

Scalability: As your business grows, your recruitment needs may change. Choose a CRM system that is scalable and can adapt to your changing needs.

Vendor reputation: Check the reputation of the CRM vendor. Look for reviews and case studies from other companies similar to yours.

Customer support: Ensure the vendor provides adequate customer support. This could include training for your team, a help desk for technical issues and regular updates and development.

Data security and compliance: Ensure the CRM system complies with all relevant data protection regulations and has adequate security measures in place to protect sensitive candidate information.

Integration capabilities: The CRM should be able to integrate seamlessly with your existing systems, such as your Applicant Tracking System (ATS), HRIS, and job boards.

Remember, the best recruitment CRM is the one that fits your specific needs and circumstances, providing the right balance between functionality, ease of use, cost and vendor support.

Centralised communication platforms

Reporting and analytics

Seamless integrations with other software

Scalability in messaging and candidate management

CRM systems can help reduce conscious or unconscious bias in the recruitment process. It can also help implement more cost-effective blind hiring practices, as well as collection of data on diversity metrics.

Recruitment CRM systems are designed to manage relationships for both existing and potential talent, while ATS systems are designed to streamline and improve the application and hiring process to help you recruit. CRM systems help manage and nurture candidate relationships for improved engagement.

Implementation of our recruitment CRM takes a different amount of time for each company. Check out our step-by-step guide for more information.

Using our inbuilt analytics tools you can capture and record all sorts of useful information like application completion rate, offer acceptance rate, and other information to calculate your ROI.