FAQs

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Showing All (44 of 44)
General
11th Apr
Does JobAdder work for small businesses?

Yes, JobAdder is a great option for small businesses. Customers stay because JobAdder makes the job of recruitment easier for everyone – consultants, clients and candidates.

General
2nd Dec
How does JobAdder’s applicant tracking software (ATS) work?

JobAdder’s ATS is an end-to-end recruitment system designed to help recruiters, agencies, hiring teams, and HR management alike attract and hire the best candidates possible.

From the very start of the recruitment process right through to placement, our platform enables everything to happen centrally. From attracting job seekers to managing applications, interview scheduling, sharing shortlisted candidates, doing reference checks, social recruiting, communicating with candidates, clients, hiring managers and more.

General
2nd Dec
How is JobAdder different from other staffing and recruitment platforms?

JobAdder exists to make recruitment more efficient and joyful for everyone involved – not just the users of our platform. We’re here to improve the hiring experience for candidates, clients, internal stakeholders, human resources management and HR teams as well as recruiters, and that drives our continual innovation. Visit Why JobAdder to learn more.

General
2nd Dec
Which industries is JobAdder most suitable for?

From telecommunications to technology, mining to marketing, our recruitment software helps recruiters in every sector shine. Find out how we can best help your industry here.

General
2nd Dec
What type of business is JobAdder suitable for?

The JobAdder platform is designed to help make recruitment more efficient and joyful for all involved. The businesses it is most suited to are recruitment and staffing agencies and in-house HR and talent acquisition teams – the teams that manage the recruitment process.

Technical
2nd Dec
Does JobAdder have a mobile app?

Yes, we have both an iOS and Android mobile app so you can work on the go. Visit our mobile app page for more information.

Technical
2nd Dec
Do I need to download or install anything to use the JobAdder platform?

No. JobAdder is a cloud-based platform, so you will be able to access simply from your desktop browser -nothing else required. For the best possible experience, we recommend using the latest version of: Google Chrome, Mozilla Firefox, Safari v10 (Mac only), Internet Explorer V11 (Windows only).

Company
2nd Dec
What is the relationship between JobAdder and SEEK?

JobAdder is wholly owned by SEEK Limited and reports into SEEK Investments. SEEK Investments is distinct from the commercial and product management structures of SEEK. JobAdder and SEEK maintain a strict separation of customer data and JobAdder applies the same governance controls around data-sharing with SEEK as it does for its other technical & commercial partners. See our privacy policy for more information.

Company
2nd Dec
Where is the JobAdder team located?

JobAdder’s head office is in Sydney, Australia. We also have global team members spread across the UK, the US, Canada, New Zealand and Vietnam.

Company
2nd Dec
When did JobAdder launch and who are the founders?

JobAdder launched in Sydney, Australia in 2007, with Brett Iredale as the founder. Since then, we’ve grown to over 200+ team members globally.

Job boards
2nd Dec
Can I request a new job board to be added?

Yes, we’re always looking to add more job boards. If you can’t find the one you’re looking for on our job boards page, please get in touch.

Job boards
2nd Dec
Which job boards will I be able to post to through JobAdder?

You will have access to over 200 job boards globally, with more being added regularly. Click here to search job boards in your region.

Onboarding
2nd Dec
What can I expect during JobAdder onboarding and data migration?

If you are looking to migrate existing data from another platform or spreadsheets, JobAdder will assign an Implementation Consultant and a Data Analyst to your project. They’ll be responsible for:

  • Developing your project plan
  • Providing updates around key milestones
  • Reviewing the quality of the data you provide
  • Mapping that data to the JobAdder platform
  • Any cleansing or data optimisation required
  • Managing the testing phase
  • Migrating your data into the platform
  • Providing hands-on guidance
  • Quality checking and setting you up for success

Want more details? Check out our step-by-step guide to switching your ATS.

Onboarding
2nd Dec
How long does it take to get JobAdder set up for my business?

How fast you can get your account set up depends on the complexity of your needs – in particular any existing data such as candidate records you are looking to migrate over. That said, as a guide, typically standard onboarding requiring no/minimal data migration takes around 2-4 weeks, and more complex data migration requirements take up to 10 weeks. Either way, our experts will work closely with you to get you up and running with confidence.

If you’d like more information on data migration, implementation and switching your ATS, check out our step-by-step guide here.

Onboarding
2nd Dec
How easy is it to switch from my existing Recruitment Management System or Applicant Tracking System?

Switching is easy – we do the hard work for you! The JobAdder team help manage the data migration process end-to-end. How long it takes will depend on the quantity and format of your data. We’ve migrated data from pretty much every recruitment or staffing software available – including Bullhorn, Vincere, Workday, Lever, Taleo, Workable, RecruiterBox, Page-Up… and of course good old Excel spreadsheets. No matter where your data sits today, we have the expertise to help make switching painless.

Wondering what each step of the implementation process looks like? We’ve got you covered with our free step-by-step guide.

Partnerships and integrations
2nd Dec
How can I partner with JobAdder?

Great question! We are always looking out for brilliant partners to join us and help make the job of recruitment more efficient and joyful for our customers. Complete our partnership request form and we’ll be in touch.

Partnerships and integrations
2nd Dec
Does JobAdder offer an API?

Yes! JobAdder offers API access enabling your development team to pull or push data in or out of JobAdder, including registration forms, dashboard and reports, and to connect to other applications via an API integration.

For more information on getting started with our API, see here.

Partnerships and integrations
2nd Dec
What apps integrate with JobAdder?

JobAdder offers integrations with many of the world’s leading recruitment, candidate sourcing, screening, employee engagement, payroll, invoicing, workforce management, productivity apps and more to make your life easier.

Check out the JobAdder Marketplace to find out more.

Training and support
2nd Dec
What training can I get as a new user of JobAdder?

New users have access to our ‘beginner’ in-product certification course which walks you through all the skills you need to get started. However, we also host regular live training webinars with JobAdder Customer Success Managers covering a deeper dive on popular topics. These free training sessions are designed to give new users a head start as well as offer a chance to ask all their burning questions.

Training and support
2nd Dec
How can I learn more about using JobAdder?

Whether a newbie or a pro, JobAdder offers contextual learning with in-product walk throughs and training modules, beginner, intermediate and advanced certification courses, regular live product webinars and more to keep users up to date and getting the most out of the platform. You’ll be a JobAdder expert in no time. Visit our training page to learn more.

Training and support
2nd Dec
What languages does JobAdder support?

JobAdder is currently only available in English, although resumes can be parsed and viewed in 30+ languages.

Training and support
2nd Dec
Where is your support located and what hours are they available?

Our expert support team are on hand 24 hours a day, 6 days a week. Support ‘follows the sun’ meaning you will be talking to someone bright and sparky working local daylight hours no matter what time it is where you are calling from. Our team are located across Australia, New Zealand, the US, Canada and the UK. For more information please visit our support page.

Training and support
2nd Dec
What type of support is available for my JobAdder account and how can I get in touch?

To get the most out of your JobAdder account, we are here to help. Existing JobAdder customers can request help from our friendly support team at any time by clicking on the support button in app to start a support ticket. If you prefer to talk, the team are also on hand through live chat and phone in.

Pricing
2nd Dec
Does JobAdder offer discounts to charities or not-for-profit businesses?

Discounts are available for not-for-profit businesses and charities.  Please contact our friendly sales team to discuss your needs further.

Pricing
2nd Dec
Does JobAdder offer a free trial?

At this point no. However, we’d be happy to discuss any requests to understand how we can best help you review our product and decide if JobAdder is a good fit for your business.

Pricing
2nd Dec
Is there a limit on how many users we can have on an account?

There is no limit to how many users you can have in your JobAdder account. As your business grows, JobAdder is designed to grow with you.

Pricing
2nd Dec
Does JobAdder offer a discount for annual contracts?

Yes, please get in touch so we can evaluate your requirements and find the right pricing solution for your business.

For more information, please reach out via our pricing page.

Pricing
2nd Dec
Where can I find information on JobAdder pricing?

For information on JobAdder pricing, please refer to our pricing page.

Privacy and data security
18th Nov
Will SEEK have access to our client data if we use JobAdder?

JobAdder understands the importance of keeping your data safe and secure.

Excepting cases where a customer has explicitly chosen to set up an integration between JobAdder and SEEK (such as the JobAdder and SEEK Talent Search Connect integration) or explicitly instructed a transfer of data between the parties then JobAdder does not, and will not, share candidate data or any customer-specific commercial data with SEEK, nor does SEEK request such data from JobAdder. For further information, read the addendum to our privacy policy.

Privacy and data security
18th Nov
Is the data in my JobAdder account secure?

To say we take data security seriously is an understatement. JA is fully GDPR compliant and your data is stored in the AWS Cloud, one of the world’s leading cloud-service providers with ISO compliant security processes. We’re constantly scanning for security defects in our code, conducting static code analysis as well as running automated security vulnerability checks.

For further information on data security please refer to Section. 6 in our privacy policy.

 

Privacy and data security
18th Nov
Where can I find JobAdder’s privacy policy?

Our privacy policy can be found here. This privacy policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

GDPR
30th Apr
What is GDPR?

The EU general data protection regulation (GDPR), and the corresponding UK GDPR, is the law that governs how the personal data of individuals in the EU (and UK) may be processed and transferred. This includes the personal data of the candidates and clients that you interact with as part of your business.

GDPR
29th Apr
Is JobAdder GDPR compliant?

Yes, JobAdder is committed to ensuring that its services comply with the requirements of GDPR.

GDPR
28th Apr
What role does JobAdder take in terms of GDPR in relation to the candidate information? And what role does the recruiter take?

With respect to the personal data of candidates and clients that is stored in the JobAdder system:

(a) the agency/inhouse talent team is the data controller; and
(b) JobAdder is the data processor.

The agency/inhouse talent team, as the data controller, holds the direct contractual relationship with its clients and candidates and retains complete ownership of the client and candidate records that it stores within its JobAdder account. The agency/inhouse talent team must comply with the provisions of the GDPR that apply to data controllers. For example if a candidate wishes to be deleted or forgotten then they will contact the recruiter and the recruiter is responsible for actioning that request.

JobAdder, as the data processor, acts in accordance with the instructions of its customer (ie: you) when processing the candidate and client information stored in that customer’s account. With respect to your account data, JobAdder complies with the provisions of the GDPR that apply to data processors This includes secure storage, appropriate data-transfer consideration and good management of its own sub-processors

GDPR
27th Apr
Is JobAdder ISO 27001 certified?

Yes, JobAdder is ISO 27001 certified, which means we adhere to a globally recognized standard for information security management. JobAdder’s ISO certification demonstrates JobAdder’s commitment to maintaining the highest standards of data security and protection. You can view a copy of our ISO certification here.

GDPR
26th Apr
How does AWS’s involvement align with GDPR?

AWS is GDPR-compliant and offers a robust set of features to ensure data protection and security. JobAdder’s use of AWS means that your data benefits from the extensive security measures implemented by both JobAdder and AWS. You can find out more about AWS’s compliance measures here https://aws.amazon.com/compliance/iso-27001-faqs/

GDPR
26th Apr
Where does JobAdder store my data?

JobAdder is a cloud based SaaS offering. We use Amazon Web Services (AWS) for account data storage and processing. Customers located in the UK and EMEA have their core account data stored on AWS servers located in Ireland. 

There are some limited circumstances in which your data may be transferred out of the EU to the subprocessors identified here https://jobadder.com/subprocessors/. In those circumstances, JobAdder ensures that those sub-processors are contractually bound to maintain privacy and security standards that are, at a minimum, as stringent as those that we promise to you. 

We also ensure that, where relevant, appropriate data transfer clauses are in place in its data processing agreements with each of our subprocessors. To the extent that any of your account data flows to countries that are not the subject of an adequacy decision, JobAdder’s adoption of the standard contractual clauses for international data transfer are set out in our GDPR terms available here 
https://jobadder.com/gdpr-terms/

GDPR
25th Apr
How does JobAdder protect the personal data stored in my account?

JobAdder employs a range of security measures, including encryption, secure access controls, and regular security audits. JobAdder also maintains a backup system to ensure your account data could be recovered in the event of a Our ISO 27001 certification further underscores our dedication to information security. Additionally, by using AWS, JobAdder leverages advanced security features and best practices provided by Amazon’s infrastructure. You can find out more about how JobAdder secures your data by reviewing Annexure 2 to our GDPR terms https://jobadder.com/gdpr-terms/ and/or by requesting a copy of our Security FAQs.

GDPR
24th Apr
What happens to the data in my account if I cancel with JobAdder?

To maintain its own GDPR compliance, JobAdder will irretrievably delete the data stored in your account 90 days after your account is terminated. You can request a backup of the data prior to that deletion occurring. Backups are irretrievably deleted two weeks after they’re generated.

GDPR
23rd Apr
Does JobAdder share my data with third parties?

There are some circumstances in which your account data will be shared with third parties. It’s essential that you review JobAdder’s Privacy Policy and Terms of Use to understand how and with whom your data might be shared.

As part of providing our service to you, we engage trusted sub-processors that may also process your candidate/client information (eg: AWS and others). We ensure that those sub-processors are contractually bound to maintain privacy and security standards that are, at a minimum, as stringent as those that we promise to you. A list of those subprocessors is available here https://jobadder.com/subprocessors/

Your account data will also be shared if you connect your JobAdder account to a third party product, such as third party job boards, a HRIS software, payroll services or other software and services, including those promoted through the JobAdder Marketplace or resold by JobAdder. These third party products work in conjunction with the JobAdder service but do not form part of the service. Data is transmitted between your JobAdder account and these services only if you choose to connect them to your JobAdder account. We encourage you to carefully review an integration partner’s privacy information, before permitting them to process your client/candidate information via an integration.

GDPR
22nd Apr
How can recruiters ensure GDPR compliance when using JobAdder’s recruitment software?

JobAdder’s recruitment software provides features and best practices to support our customers with their GDPR compliance, including:

CareerUpdate portal – this portal allows candidates to securely access, update, and enrich the data you have on file for them – and also facilitates an opt-out and deletion process (should any of your candidates wish to do so)

Job Application Forms – Our forms enable you to obtain any necessary candidate consents to your own business’s privacy and contractual terms.

“Pending candidate” state – Candidates can be held in a ‘pending’ state until prerequisite requirements are met (eg. send privacy notice). Candidates are automatically available within your account when these prerequisites are met. Candidates that are still in a ‘pending state’ past the one month grace period will be automatically deleted

Other features include:

  • Comprehensive Reporting: Detailed reports allow for monitoring and auditing of data processing activities, ensuring transparency and accountability.
GDPR
22nd Apr
How does JobAdder handle data transfers outside the EU/EEA?

Customers located in the UK and EMEA have their core account data stored on AWS servers located in Ireland. Some non-core JobAdder features may require the transfer of personal data outside of the EU/EEA. In those instances, JobAdder enters into data processing agreements with its subprocessors, that include the standard contractual clauses for international data transfer, to ensure compliance with GDPR. You can find a full list of JobAdder’s subprocessors here https://jobadder.com/subprocessors/.

GDPR
20th Apr
Who can I contact at JobAdder regarding GDPR-related inquiries?

For GDPR-related questions or concerns, you can:

Email JobAdder’s internal privacy lead via dataprivacy@jobadder.com

Partnerships and integrations
29th Jan
How do I update our existing partner page?

Submit this form and our team will make the relevant changes. Please note, website updates occur infrequently and we will let you know when the changes have been actioned.

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