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Showing All (32 of 32)
General
11th Apr
Does JobAdder work for small businesses?

Yes, JobAdder is a great option for small businesses. Users can scale up or down at any time depending on current needs, so you only pay for what you’ll actually use.

General
2nd Dec
How does JobAdder’s applicant tracking software (ATS) work?

JobAdder’s ATS is an end-to-end recruitment system designed to help recruiters, agencies, hiring teams, and HR management alike attract and hire the best candidates possible.

From the very start of the recruitment process right through to placement, our platform enables everything to happen centrally. From attracting job seekers to managing applications, interview scheduling, sharing shortlisted candidates, doing reference checks, social recruiting, communicating with candidates, clients, hiring managers and more.

General
2nd Dec
How is JobAdder different from other staffing and recruitment platforms?

JobAdder exists to make recruitment more efficient and joyful for everyone involved – not just the users of our platform. We’re here to improve the hiring experience for candidates, clients, internal stakeholders, human resources management and HR teams as well as recruiters, and that drives our continual innovation. We believe in proving our value every day, giving customers freedom from lock-in annual contracts. Customers stay because they want to, not because they have to. Visit Why JobAdder to learn more.

General
2nd Dec
Which industries is JobAdder most suitable for?

From telecommunications to technology, mining to marketing, our recruitment software helps recruiters in every sector shine. Find out how we can best help your industry here.

General
2nd Dec
What type of business is JobAdder suitable for?

The JobAdder platform is designed to help make recruitment more efficient and joyful for all involved. The businesses it is most suited to are recruitment and staffing agencies and in-house HR and talent acquisition teams – the teams that manage the recruitment process.

Technical
2nd Dec
Does JobAdder have a mobile app?

Yes, we have both an iOS and Android mobile app so you can work on the go. Visit our mobile app page for more information.

Technical
2nd Dec
Do I need to download or install anything to use the JobAdder platform?

No. JobAdder is a cloud-based platform, so you will be able to access simply from your desktop browser -nothing else required. For the best possible experience, we recommend using the latest version of: Google Chrome, Mozilla Firefox, Safari v10 (Mac only), Internet Explorer V11 (Windows only).

Company
2nd Dec
What is the relationship between JobAdder and SEEK?

JobAdder is wholly owned by SEEK Limited and reports into SEEK Investments. SEEK Investments is distinct from the commercial and product management structures of SEEK. JobAdder and SEEK maintain a strict separation of customer data and JobAdder applies the same governance controls around data-sharing with SEEK as it does for its other technical & commercial partners. See our privacy policy for more information.

Company
2nd Dec
Where is the JobAdder team located?

JobAdder’s head office is in Sydney, Australia. We also have global team members spread across the UK, the US, Canada, New Zealand and Vietnam.

Company
2nd Dec
When did JobAdder launch and who are the founders?

JobAdder launched in Sydney, Australia in 2007, with Brett Iredale as the founder. Since then, we’ve grown to over 200+ team members globally.

Job boards
2nd Dec
Can I request a new job board to be added?

Yes, we’re always looking to add more job boards. If you can’t find the one you’re looking for on our job boards page, please get in touch.

Job boards
2nd Dec
Which job boards will I be able to post to through JobAdder?

You will have access to over 200 job boards globally, with more being added regularly. Click here to search job boards in your region.

Onboarding
2nd Dec
What can I expect during JobAdder onboarding and data migration?

If you are looking to migrate existing data from another platform or spreadsheets, JobAdder will assign an Implementation Consultant and a Data Analyst to your project. They’ll be responsible for:

  • Developing your project plan
  • Providing updates around key milestones
  • Reviewing the quality of the data you provide
  • Mapping that data to the JobAdder platform
  • Any cleansing or data optimisation required
  • Managing the testing phase
  • Migrating your data into the platform
  • Providing hands-on guidance
  • Quality checking and setting you up for success

Want more details? Check out our step-by-step guide to switching your ATS.

Onboarding
2nd Dec
How long does it take to get JobAdder set up for my business?

How fast you can get your account set up depends on the complexity of your needs – in particular any existing data such as candidate records you are looking to migrate over. That said, as a guide, typically standard onboarding requiring no/minimal data migration takes around 2-4 weeks, and more complex data migration requirements take up to 10 weeks. Either way, our experts will work closely with you to get you up and running with confidence.

If you’d like more information on data migration, implementation and switching your ATS, check out our step-by-step guide here.

Onboarding
2nd Dec
How easy is it to switch from my existing Recruitment Management System or Applicant Tracking System?

Switching is easy – we do the hard work for you! The JobAdder team help manage the data migration process end-to-end. How long it takes will depend on the quantity and format of your data. We’ve migrated data from pretty much every recruitment or staffing software available – including Bullhorn, Vincere, Workday, Lever, Taleo, Workable, RecruiterBox, Page-Up… and of course good old Excel spreadsheets. No matter where your data sits today, we have the expertise to help make switching painless.

Wondering what each step of the implementation process looks like? We’ve got you covered with our free step-by-step guide.

Partnerships and integrations
2nd Dec
How can I partner with JobAdder?

Great question! We are always looking out for brilliant partners to join us and help make the job of recruitment more efficient and joyful for our customers. Complete our partnership request form and we’ll be in touch.

Partnerships and integrations
2nd Dec
Does JobAdder offer an API?

Yes! Our API enables you to build or connect to any third-party systems you want to use in your business alongside JobAdder.

For more information on getting started with our API, see here.

Partnerships and integrations
2nd Dec
What apps integrate with JobAdder?

JobAdder offers integrations with many of the world’s leading recruitment, candidate sourcing, screening, employee engagement, payroll, invoicing, workforce management, productivity apps and more to make your life easier.

Check out the JobAdder Marketplace to find out more.

Training and support
2nd Dec
What training can I get as a new user of JobAdder?

New users have access to our ‘beginner’ in-product certification course which walks you through all the skills you need to get started. However, we also host regular live training webinars with JobAdder Customer Success Managers covering a deeper dive on popular topics. These free training sessions are designed to give new users a head start as well as offer a chance to ask all their burning questions.

Training and support
2nd Dec
How can I learn more about using JobAdder?

Whether a newbie or a pro, JobAdder offers contextual learning with in-product walk throughs and training modules, beginner, intermediate and advanced certification courses, regular live product webinars and more to keep users up to date and getting the most out of the platform. You’ll be a JobAdder expert in no time. Visit our training page to learn more.

Training and support
2nd Dec
What languages does JobAdder support?

JobAdder is currently only available in English, although resumes can be parsed and viewed in 30+ languages.

Training and support
2nd Dec
Where is your support located and what hours are they available?

Our expert support team are on hand 24 hours a day, 6 days a week. Support ‘follows the sun’ meaning you will be talking to someone bright and sparky working local daylight hours no matter what time it is where you are calling from. Our team are located across Australia, New Zealand, the US, Canada and the UK. For more information please visit our support page.

Training and support
2nd Dec
What type of support is available for my JobAdder account and how can I get in touch?

To get the most out of your JobAdder account, we are here to help. Existing JobAdder customers can request help from our friendly support team at any time by clicking on the support button in app to start a support ticket. If you prefer to talk, the team are also on hand through live chat and phone in.

Pricing
2nd Dec
Does JobAdder offer discounts to charities or not-for-profit businesses?

Yes, we offer a 50% discount for not-for-profit businesses and charities. Please contact our friendly sales team to discuss your needs further.

Pricing
2nd Dec
Does JobAdder offer a free trial?

At this point no. However, we’d be happy to discuss any requests to understand how we can best help you review our product and decide if JobAdder is a good fit for your business.

Pricing
2nd Dec
Is there a limit on how many users we can have on an account?

There is no limit to how many users you can have in your JobAdder account. As your business grows, JobAdder is designed to grow with you.

Pricing
2nd Dec
Does JobAdder offer a discount for annual contracts?

Yes, please get in touch so we can evaluate your requirements and find the right pricing solution for your business.

For more information, please reach out via our pricing page.

Pricing
2nd Dec
Am I stuck in a contract if I sign up to JobAdder?

No, not at all. There’s one thing we hear over and again from businesses: people want choice. With JobAdder, you can choose the way you prefer to pay:

  • Pay by the month – no lock-in contracts, no renewals to remember
  • Choose an annual contract – commit for longer and pay less monthly

For information on JobAdder pricing, please refer to our pricing page.

Pricing
2nd Dec
Where can I find information on JobAdder pricing?

For information on JobAdder pricing, please refer to our pricing page.

Privacy and data security
18th Nov
Will SEEK have access to our client data if we use JobAdder?

JobAdder understands the importance of keeping your data safe and secure.

Excepting cases where a customer has explicitly chosen to set up an integration between JobAdder and SEEK (such as the imminent SEEK/JobAdder two-way talent integration) or explicitly instructed a transfer of data between the parties then JobAdder does not, and will not, share candidate data or any customer-specific commercial data with SEEK, nor does SEEK request such data from JobAdder. For further information, read the addendum to our privacy policy.

Privacy and data security
18th Nov
Is the data in my JobAdder account secure?

To say we take data security seriously is an understatement. Your data is stored in the AWS Cloud, one of the world’s leading cloud-service providers with ISO compliant security processes. We’re constantly scanning for security defects in our code, conducting static code analysis as well as running automated security vulnerability checks. For further information on data security please refer to Section. 6 in our privacy policy.

Privacy and data security
18th Nov
Where can I find JobAdder’s privacy policy?

Our privacy policy can be found here. This privacy policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

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