Customer support
Wonderful people who are a joy to deal with
Welcome to JobAdder’s friendly support crew - here to help when you need us most.
Award-winning customer support
Recruitment and staffing is all about people. People helping people fulfil roles that bring joy. We love the small part we play in this and get a real buzz in helping our customers deliver results. The awards we’ve won are testimony to this!
Real people, ready to help
Our award-winning customer support team is made up of product experts truly passionate about helping you. We’re real people ready to help you in real time.
Comprehensive on-demand resources
Prefer to self serve? We’ve got you covered, with searchable in-depth articles and videos against all common queries.
Want to access support?
As a JobAdder user, you can submit tickets and live chat in our dedicated Support Centre.
Enjoy expert support at your fingertips 24 hours a day, 6 days a week.
Hear why your peers love JobAdder’s Customer support
Support has provided so much follow up. It’s not just a tick and flick ‘here’s your tool, see you later, you’ll never hear from us’. It’s been very involved and a very supportive learning environment. I could call five times a day and still hear a chirpy person on the other end of the phone ready to help me.
The JobAdder support team are always very responsive and helpful and always follow up. I’ve connected some of our hiring managers with the JobAdder support team and they’ve been great at working through tech issues and provided a positive experience for our broader team.
The support we’ve received in terms of onboarding and follow-ups has been absolutely amazing, cannot praise enough the support staff! They are always there to help and create solutions that work for us, and I’m continuously impressed with the customer service levels provided (which can be rare in this industry!).
I get rave reviews about the product from the team and when they’re going out of their way to say ‘hey we finally found it’… It says everything. They’re happier and producing more and it just creates a win-win culture and a fabulous team. It’s easy to navigate your way through the JobAdder system… there is an intuitiveness to it that would lead you along the way even if you didn’t know what you were doing. There’s also a constant desire to improve the system… to create more features and benefits for those that want to participate in it.
I would say we’re 2-3 times quicker getting to market now then we have been previously, our ad posting is saving us a huge amount of time. We’re getting back 200 minutes a month. JobAdder provides efficiency around back-end administration, with good responsive support and is very progressive in regards to enhancements. I have no problems recommending JobAdder because overall, it’s a system that’s really hard to beat.
Interaction with JobAdder is easy, the Support Centre is amazing!
I’ve always found JobAdder really responsive, myself and the team use the ticket system and there’s always really good follow-up. We’ve never been left hanging, which is what you want in customer service.
Of all the companies we deal with we find your support team to be by far the best. Not only do they resolve every issue quickly and efficiently but they are knowledgeable and a pleasure to deal with all at the same time.
A big factor for me was having that support there whilst implementing.
Answers to your Customer support questions
JobAdder exists to make recruitment more efficient and joyful for everyone involved – not just the users of our platform. We’re here to improve the hiring experience for candidates, clients, internal stakeholders, human resources management and HR teams as well as recruiters, and that drives our continual innovation. Visit Why JobAdder to learn more.
If you are looking to migrate existing data from another platform or spreadsheets, JobAdder will assign an Implementation Consultant and a Data Analyst to your project. They’ll be responsible for:
- Developing your project plan
- Providing updates around key milestones
- Reviewing the quality of the data you provide
- Mapping that data to the JobAdder platform
- Any cleansing or data optimisation required
- Managing the testing phase
- Migrating your data into the platform
- Providing hands-on guidance
- Quality checking and setting you up for success
Want more details? Check out our step-by-step guide to switching your ATS.
How fast you can get your account set up depends on the complexity of your needs – in particular any existing data such as candidate records you are looking to migrate over. That said, as a guide, typically standard onboarding requiring no/minimal data migration takes around 2-4 weeks, and more complex data migration requirements take up to 10 weeks. Either way, our experts will work closely with you to get you up and running with confidence.
If you’d like more information on data migration, implementation and switching your ATS, check out our step-by-step guide here.
Switching is easy – we do the hard work for you! The JobAdder team help manage the data migration process end-to-end. How long it takes will depend on the quantity and format of your data. We’ve migrated data from pretty much every recruitment or staffing software available – including Bullhorn, Vincere, Workday, Lever, Taleo, Workable, RecruiterBox, Page-Up… and of course good old Excel spreadsheets. No matter where your data sits today, we have the expertise to help make switching painless.
Wondering what each step of the implementation process looks like? We’ve got you covered with our free step-by-step guide.
New users have access to our ‘beginner’ in-product certification course which walks you through all the skills you need to get started. However, we also host regular live training webinars with JobAdder Customer Success Managers covering a deeper dive on popular topics. These free training sessions are designed to give new users a head start as well as offer a chance to ask all their burning questions.
