Privacy Policy
How JobAdder collects, uses, and protects personal data.
JOBADDER PRIVACY NOTICE
Job Adder Operations Pty Ltd (ABN 39 167 597 953) (we, us or our), understands that protecting your Personal Information is important. This Privacy Policy sets out our commitment to protecting the privacy of Personal Information provided to us, or collected by us when interacting with you as our customer, prospective customer or user, including when providing our Service to you.
Important note: We are a service provider to our customers and our customers retain ownership over all of the data they store in their JobAdder accounts. JobAdder has no direct relationship with the end clients, candidates, or other individuals whose data our customers may collect, store and process. If you are an individual that has been contacted by one of our customers, you should review the privacy policy of the business that connected with you and contact them directly if you have any questions or concerns about their processing of your data, or if you would like them to delete your data and/or stop contacting you. If you wish to make your request directly to us, please provide the name of the JobAdder customer who submitted your data when you contact us
1. Definitions
In this Privacy Notice:
“Australian Privacy Principles” has the meaning given to that term under the Privacy Act;
“GDPR” means the European General Data Protection Regulation, Regulation (EU)2016/679 and including the UK GDPR;
“Personal Information” has the meanings given that term in the Privacy Act and the meaning given to the term “personal data” in the GDPR;
“Privacy Act” means the Privacy Act (Cth) 1988.
"Service Development" means activities undertaken to improve, enhance, test, or develop our Service, including but not limited to AI model development, bias testing, anti-discrimination compliance measures, and feature performance optimisation.
“Website” means www.jobadder.com.
Any other capitalised terms used in this Privacy Notice will have the meanings given to them in JobAdder’s Terms of Use available at https://jobadder.com/terms-and-conditions/.
2. The information we collect
The types of Personal Information we may collect about you include:
- Identity data including your name and position title.
- Contact data including your telephone number, business address and email address.
- Financial data including business bank account or payment card details (through our third party payment processor, who stores such information. We do not have access to your business’s financial information).
- Transaction data including details about payments from your business to us and other details of services you have purchased from us.
- Technical and usage data when you access your JobAdder account, the mobile application or the website. This includes details about your internet protocol (IP) address, login data, account usage and activity logging, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our Website (including through the use of cookies and Google Analytics, and communications with our website.
- Interaction data including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events, as well as recordings of your interactions with your account for the purposes of customer support.
- Marketing and communications data including your preferences in receiving marketing from us, third party partners and your communication preferences.
Where we need to collect and process Personal Information by law, or to perform a contract we have entered into with you and you fail to provide that required Personal Information when requested, we may not be able to perform the contract.
3. How we collect Personal Information
We collect Personal Information about our users, customers and prospective customers in a variety of ways, including:
- when you interact directly with us, including face-to-face, over the phone, over email, or online, and including when you trial our Service, request a demo, enter into an agreement with us, create a JobAdder login, make an enquiry with us, and when we provide services to you;
- when you complete a form, such as registering for any events or newsletters, or responding to surveys;
- from third parties including JobAdder’s technical and commercial partners, referrals from current customers or prospective customers, contact list suppliers, third party product and marketing analytics tools, advertising networks, search engines, credit reference agencies and marketing providers. See the “Cookies” section below for more detail on the use of cookies); or
- from publicly available sources, such as the internet, social media, Companies House in the UK, or the Australian Securities and Investment Commission (ASIC) or from LinkedIn.
4. Personal Information collected and processed by our customers
Where you are our customer’s client (e.g. where you are a candidate or client of one of our customers), your Personal Information may be stored in our Service and processed by us in accordance with our customer’s instructions.
Our customer may input the Personal Information that they collect from you into our Service, and as such we may have that information stored about you in our Service, including:
- Identity data including your name, age and profession,
- Contact data including your telephone number, address and email.
- Professional data including your professional history such as your previous positions and professional experience.
- Identity and compliance documentation provided in the course of a recruitment process including drivers licences, criminal checks, vaccination status and CVs.
For further information about how we process your Personal Information in accordance with our customer’s instructions, please view our Data Processing Agreement, available here. For information about how our customer handles your Personal Information, please view their privacy policy.
5. Our use of your Personal Information
Personal Information is collected and used for JobAdder’s legitimate business interests and//or to perform under our contract with you, including establishing, managing and providing the Service.
More information about our basis for processing each type of Personal Information is as set out below
| Purpose of use / disclosure | Legal Basis for processing |
|---|---|
| Personal Information we collect from our customer | |
| To enable you to access and use our Service, including to provide you with a login. |
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| To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us, including to notify you about changes to our services. |
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| To contact and communicate with you about any enquiries you make with us via any website we operate, including to provide you with content you request to download |
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| For internal record keeping, administrative, invoicing and billing purposes. |
|
| For analytics to improve the performance of both the Website and the Service |
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| To display personalised advertisements and content: including for marketing, research, to advertise to you, analyze trends, track your usage of our Websites and interactions with emails to the extent this is necessary for our legitimate interests to develop and improve our websites and to provide our users with more relevant and interesting content |
|
| For the purposes of providing Customer Support in connection with the Service |
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| For advertising and marketing, including to send you promotional information about our Service, or the services of our partners that we consider may be of interest to you. You may unsubscribe from these communications at any time by clicking on the unsubscribe button on any marketing email communication from us. |
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| To enable a third party integration which you have requested be enabled on your JobAdder account |
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| We may share your business name and country to refer your business as a prospect to third party integration partners. You can opt out of this sharing by contacting our Customer Support team via support@jobadder.com. |
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| To protect the security and integrity of the service, for example via logging your activity in the service, investigating suspicious activity and potential violations of our terms and policies. |
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| To comply with our legal obligations or if otherwise required or authorised by law. |
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| To plan and host events or webinars, including related communication with you, that you have expressed an interest in attending |
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| For Candidates/Individuals whose data is stored in the Service by our Customer | |
| Where our customer has stored your Personal Information in our Service |
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| For Service Development, including AI development and bias testing: To analyse and test product features for bias, discrimination, and performance improvements, including testing AI functionality for compliance with anti-discrimination laws. This may include analysis of CVs, customer account data and recruitment data to identify and eliminate potential bias in a feature or functionality. |
|
JobAdder may also aggregate and/or de-identify Personal Information and use this aggregated data for statistical, analytical, machine learning and product enhancement purposes. Aggregated data may be shared with third parties for research and other purposes.
6. Our disclosures of Personal Information to third parties
We may disclose Personal Information to:
- our employees, contractors and/or related entities;
- our sub-processors including our web-hosting and server providers, a list of whom are available here;
- third party vendors that are engaged by us to provide marketing support. For example, JobAdder utilises third party marketing tools to manage marketing subscriptions and cookie preferences and to conduct surveys of our customers on our behalf;
- payment systems operators or processors;
- in individual cases, to third party advisors such as legal, accountancy or insurance providers that are supplying advisory services to JobAdder in the context of an actual or potential legal dispute, regulatory investigation or merger or acquisition transaction;
- third party partners, including integration partners;
- anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred as part of an acquisition or sale of business process;
- courts, tribunals, regulatory authorities and law enforcement officers including, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
- third parties to collect and process data, such as analytics providers.
7. Cookies
We may use cookies on our Website from time to time. Cookies are text files placed in your computer's internet browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Website with Personal Information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our Service or Website.To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit https://www.allaboutcookies.org. You can change your cookie consents at any time, via the banner on our Website.
8. Advertising
We use certain Google advertising features including Google Analytics, Google Signals and Remarketing. Third-party vendors, including Google, may show ads for the JobAdder’s services on sites across the internet. You may opt out at any time here (myadcenter.google.com).
9. Social media features and functionality
Our Website and Service includes social media features, such as sharing functionality on LinkedIn. These features may collect your IP address, the page you are visiting on our Website or Service, and may set a cookie to enable the feature to function properly. Your interactions with these social media features are governed by the privacy statement of the social media company providing the feature.
10. Storage and security
We are committed to securing the Personal Information we collect and process. We have implemented commercially reasonably and industry standard physical, technical and organisational measures, to safeguard and secure Personal Information stored in our Service and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality and privacy of any Personal Information held by JobAdder. Except in the case of breaches of our obligations under the Privacy Act or other applicable laws to protect your Personal Information, JobAdder will not be held responsible for events arising from unauthorised access of your Personal Information.
While we are committed to security, no method of storage or transmission over the internet is 100% secure. You are solely responsible for protecting your login credentials, limiting access to your devices, and signing out of your account. Please contact us immediately here if there is any unauthorised use of your account or any other breach of security relating to your account.
11. International data transfers
The production/live data stored in your JobAdder account is hosted within Amazon Web Services (AWS). Except where you have otherwise requested, your account data will by default be stored in one of the following AWS regions based on your business location:
- Australia and Rest of World customers - Asia Pacific (Sydney)
- US - US West (Oregon)
- Canada - Central
- EU/UK - EU(Ireland)
Sometimes, we may transfer or disclose information to third parties including to persons and businesses outside of your local region including to Australia, United States of America, United Kingdom and Ireland. These transfers are made in order to assist us to provide you with the products and services, and/or to improve the products and services we offer you. Where we transfer information outside of your AWS region, we take reasonable steps to ensure that the recipients of such information does not breach the Australian Privacy Principles (and where appropriate the GDPR) and other applicable laws in relation to that information by entering into binding contractual arrangements with such third parties, that include where relevant standard contractual clauses. By submitting Personal Information into the Service or Website, you agree to this transfer, storing or processing outside of the AWS region listed above.
You can find out more about our sub-processors here. European and UK customers may also wish to view our Data Processing Agreement, available here.
12. JobAdder Marketplace and links to other websites
Our Website, including the JobAdder Marketplace, and the Service may contain links to other party’s websites and services. Those websites are not governed by this Privacy Notice.
We do not have any control over those websites or services and we are not responsible for the protection and privacy of any Personal Information which you provide whilst visiting those websites or engaging with those third party services. We encourage you to carefully read any notices provided through a hyperlink and the privacy policy of any websites or services you click through to from our Service or the Website.
13. JobAdder community
When you are a customer of JobAdder you may choose to participate in JobAdder Community discussions. Any information you provide in the community is accessible to the rest of the community. You can create an alias to interact in the community if you do not wish to disclose Personal Information and can delete posts and comments at any time.
14. Minors
Our Website and Service are not directed at children. We do not knowingly collect Personal Information from individuals under the age of 18. All information provided to us will be treated as if it was provided by an adult. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, please contact us via dataprivacy@jobadder.com.
15. Exercising your rights with respect to Personal Information
You may have certain rights regarding your Personal Information under data protection laws in your jurisdiction. For example, these may include the following rights:
- to access to your Personal Information;
- to request rectification or deletion of your Personal Information;
- to request a restriction on the processing of your Personal Information;
- to object to the processing of your Personal Information;
- the right to data portability (transfer of your Personal Information).
- the right to withdraw consent to processing of your Personal Information.
If you are a JobAdder customer, or JobAdder user, you can update your JobAdder profile and account information via the “Account” tab in your JobAdder account. If you have any queries regarding exercising your rights, please contact us. If you wish to opt out of receiving marketing and non-transactional communications from us, you may do so by clicking on the “unsubscribe” link located on the bottom of our marketing emails. Opting- out of marketing communications does not opt you out of receiving business information communications, such as service announcements, renewal notifications, invoices or security information.
If you are an individual who has been contacted by one of our customers, and wish to exercise your rights, please contact the customer directly. If you wish to make your request directly to us, please provide the name of the JobAdder customer who submitted your data when you contact us.
16. Data retention
To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
We retain the Personal Information stored in a customer’s account for the duration of the contract between the customer and JobAdder, except where the customer deletes the Personal Information from the account themselves. If a customer terminates their JobAdder account, the data in that account will be deleted from the Service in line with the time periods referenced in our Terms of Use. We may retain some basic Personal Information about you as our customer (for example billing data and basic contact and business information) once your account has been terminated, for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your Personal Information or account information for a longer period in the event of a complaint or if we reasonably believe it is necessary for example in the event of a law enforcement action, or if there is a prospect of litigation in respect to our relationship with you. We will also retain aggregated and anonymised information that was generated using the data of the entire Service, including your account, after your account has been closed.
17. Artificial Intelligence (AI) Technologies
Overview
We use artificial intelligence technologies to power some features and functionality in the Service within our secure AWS environment. Before releasing those features and functionality, we may test the AI feature on data held in customer accounts to evaluate accuracy of outputs and discrimination risk. We do not train AI features using customer account data.
How we use AI
AI We may use AI technologies on account level data:
- When providing you with product features and functionality that are powered by AI;
- to enable bias testing before releasing candidate sourcing and matching functionality that is powered by AI; and
- to support compliance with anti-discrimination laws.
Data protection and security
- All AI processing occurs within our secure AWS environment using AWS Bedrock services;
- Personal Information never leaves our systems and is not transferred out to external AI large language models. Account data is not used to test the AI, simply to test the accuracy of outputs; and
- We ensure AI providers (AWS) handle your Personal Information through contractual obligations and appropriate safeguards.
Your rights and our commitments
Any information generated or inferred about you or your candidates in your account by AI technologies is treated as Personal Information, and you maintain all the rights outlined in this Privacy Notice. When using AI with your Personal Information, we commit to:
Transparency and control
- You maintain human oversight and control of all AI-generated analysis in your account and we make clear in the Service where an output has been AI generated, so that you are able to review it for accuracy and bias;
- ur staff are trained to understand AI limitations;
- We implement processes to test the accuracy of AI-generated analysis; and
- We provide this disclosure about our AI bias testing activities.
Security
- We use appropriate technical and organisational measures to maintain the security and integrity of your Personal Information within our AWS environment. See our Security FAQs for more information.
- Before releasing a new AI feature, we test AI for accuracy and reliability in the outputs. We re-review AI features periodically for accuracy and bias.
Risk mitigation
- We have policies and procedures in place internally to mitigate the risks associated with using AI to process Personal Information.
- We implement appropriate measures to remediate identified and reported risks.
- We monitor and audit our AI features and functionality for any changes in the quality of outputs.
Customers may contact us to discuss opting out of having their data included in testing of AI features prior to release.
18. Changes to this Privacy Notice
We may amend this Privacy Notice at any time by publishing an updated Privacy Notice to our website.We recommend that you visit this webpage periodically so that you are updated on any changes. Your continued use of our Website and/or Service following any changes to this Privacy Notice will be deemed as acceptance of our current Privacy Notice by you.
19. Contacting us
If you have queries or complaints regarding our collection or processing of your Personal Information, please email us at dataprivacy@jobadder.com
If you are based in the EU or the UK, the contact details for our Data Protection Officer are as follows:
Email: dpo@ametrosgroup.com
Tel: +44 330 223 2246
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy and will promptly investigate your complaint and respond to you in writing. If you are not satisfied with our response to your concern, you have the right to lodge a complaint with your local data protection regulator.
Addendum: Relevant to ANZ customers only
Statement on JobAdder and SEEK data-sharing
JobAdder and SEEK take seriously their legal and ethical obligations regarding the sharing of data, and these obligations play out practically in a way that protects our customers and treats their candidate and commercial data appropriately. JobAdder reports to a distinct board of directors, not into the commercial and product management structures of SEEK. JobAdder operates in relation to SEEK with a strict separation of data and the same governance of data-sharing as would occur for any other technical or commercial partner.
Except where a customer has explicitly chosen to set up an integration between JobAdder and SEEK (such as Talent Search Connect) or otherwise explicitly instructed a transfer of data between the parties then, JobAdder does not share candidate data or any customer-specific commercial data with SEEK, and nor does SEEK request such data from JobAdder.
For example:
- JobAdder does not send data on an individual customer’s JobAdder account usage and activity, to SEEK.
- We do not share sales activity, job-posting activity, invoicing, placement volumes or any other related account data.
- JobAdder does not send candidate data, or personally identifiable information stored in JobAdder accounts, to SEEK.
At times JobAdder would consider sharing with SEEK aggregated data regarding overall trends (e.g. Job Board usage across Australia). As part of any data sharing on market trends we would never expose customer specific behaviours, choices or information.
JobAdder may share public facing information about its customers, such as customer business names and state, with SEEK. This is consistent with the information that JobAdder may share with other key third party technical or commercial partners (you can opt out of this sharing by contacting our Customer Support team by raising a ticket via our Support Centre).
If JobAdder were to suffer a large-scale security breach, as part of its breach response, JobAdder may grant server level access to select individuals from SEEK's forensics and security team. Access would be granted to those individuals solely for assistance in containing and remediating the breach and/or for the purposes of identifying the root cause of the breach. Any JobAdder server access held by this team would be revoked upon conclusion of the breach response.
If you have further questions, please direct them to: dataprivacy@jobadder.com
Last updated January 2026