CustomerSuccess
Onboarding, training and support programs that help your whole team get the most from JobAdder.
Customer success programs that fit your agency
Whether you’re scaling independently or want a closer relationship, get strategic support that fits your business.
Self-serve success program
Solve challenges independently with live and on-demand webinars, a comprehensive knowledge base, best-practice guides and the in-app AI assistant.
Scaled success program
Get proactive tips, product updates and best practices from our scaled success team, plus invitations to customer-only webinars, workshops and Q&A sessions.
Customer success program
Work with customer success managers on tailored success plans, business reviews and check-ins (only available for selected Recruiter Pro customers).
Live and local support across every channel
Our support team is ready to help every customer resolve technical issues fast, by ticket, live chat or phone.
Ticket support
Submit a detailed ticket and our team gets straight to work, cutting out the back-and-forth so you get a fast, accurate answer.
Live chat support
Chat with our support team in real time from inside JobAdder, so you get answers quickly without disrupting your workflow.
Phone support
Call our support team for anything urgent or complex, and speak directly with a local expert in your timezone who can help resolve it.
Live and on-demand training for every user
Join live training, Q&A sessions and guides built for admins and everyday users, so your whole team keeps learning.
Live webinars for admins
Register for admin-focused sessions on account setup, business operations, and workflow configuration.
Live webinars for users
Join sessions built for day-to-day users, covering everything from getting started, best practice, and Q&A sessions.
Live in-person workshops
Get exclusive invitations to live, in-person events where you can meet our team and learn alongside your peers.
Guided training and support for every workflow
Complete training courses and get interactive walkthroughs built directly into your workflows.
In-app training courses
Work through courses at your own pace, combining tasks, videos, in-app guidance and walkthroughs for any task.
In-app guided walkthroughs
Get contextual tips where you’re working, like search filtering help or “Help with this page” alerts, so you learn inside your workflow.
In-app platform updates
See what’s new without leaving JobAdder, with in-app updates that highlight new features as they’re released.
Access to our AI assistant for every question
Every user on your team can ask our AI assistant for real answers and clear instructions, 24/7.
Natural language queries
Type any question and our AI assistant generates clear, actionable answers with step-by-step instructions.
Built-in chatbot
Open our AI assistant from any page in JobAdder, right alongside your workflow, so help is always one click away while you work.
AI-generated responses
Rate every AI response so your feedback helps our AI assistant keep getting more accurate over time.
Self-serve learning with every answer by AI
Use natural language search to surface articles, FAQs, videos, use cases and release notes quickly.
AI-suggested answers
Type any question and get an instant summary from the knowledge base, with the full article linked for additional context.
Learning hub
Explore the learning hub with videos and guides for every workflow, so you make the most of every feature you use.
Team resources
Access instructional guides, champion training materials and templates, so you can lead the rest of their team.
Learn more about JobAdder's customer success programs
We have new recruiters starting. Can they get trained without waiting for a scheduled session?
Yes, new users can start straight away with the Getting Started course in the in-app training library, which they can complete at their own pace. They can then join the next live Getting Started session to ask questions.
What if I miss a live webinar?
Recordings of past sessions are available in the Learning Hub, so you can catch up whenever suits you. Sessions also run regularly throughout the year, so you can always register for the next one.
Can we get training tailored to our own team and workflows?
Yes, consultation and enablement sessions built around your team's processes are available as an add-on service offering. Speak with our Customer Success team about the options and costs.
Can support help with issues involving integrations or third-party tools?
Our customer support team can help troubleshoot problems with integrations that are included in your pricing plan, such as job boards, email sync, and collaboration tools. If the issue sits on the third-party partner side, we'll point you to the right contact and help you gather what they need.
How can I check the status of a support ticket I've already submitted?
You can view and follow up on your open requests through the support portal via the Knowledge Base, and you'll receive email updates as your ticket progresses. To add more details, simply reply to the ticket email.
Real results from JobAdder customers
