Intro Recruitment Solutions grows YoY for over a decade

Founded in 2015 by Michael Burgess and Brendan Heim, Intro Recruitment Solutions is a Brisbane-based recruitment agency with offices in both Australia and the Philippines. They specialise in white and blue-collar placements across construction, civil, and government infrastructure. 

Since launching a decade ago, Intro Recruitment Solutions has grown from a team of 2 to 19. JobAdder has supported this rapid year on year growth, helping Intro Recruitment Solutions provide an exceptional client and candidate service, and remain compliant in a high-volume, highly-regulated temp space. 

The challenge: A scalable recruitment CRM that could handle high-volume temp

When Intro Recruitment Solutions launched, Michael and Brendan had big ambitions. To achieve this, they knew they needed a recruitment platform that could scale with them, support high-volume temp placements, and deliver a seamless user experience for both clients and candidates.

“We always intended to grow. And we knew we needed to go with a market leader to do that. JobAdder gave us that confidence. It was a system where people either knew it or had used it before, so gaining or attracting talent into Intro was easier, too.” – Michael Burgess, General Manager. 

To support their ambitious growth goals, the team at Intro Recruitment Solutions needed a recruitment CRM that had:

• Strong compliance management and payroll integrations to streamline the high-volume temp side of the business.
• Hands-on support and guidance to ensure smooth onboarding and implementation.
• Real-time visibility into team performance at the click of a button.
• And most importantly, a platform that could scale with them as the business evolved.
  

How JobAdder was able to help

Built-in compliance to stay audit-ready 

Working in high-risk industries means compliance isn’t optional. JobAdder helps Intro Recruitment Solutions track certifications, tickets, and documents with automated alerts that ensure nothing slips through the cracks. 

“JobAdder flags to us when documentation needs to be uploaded to the system. It keeps us ahead of the game and in the green when it comes to compliance.” – Brendan Heim, Director. 

This level of compliance-readiness has been handy during audits, as Intro Recruitment Solutions has been able to quickly and easily extract information from the JobAdder platform.

“Having a CRM system that gives auditors confidence in the tools that we use makes the process go a lot smoother. We’ve been commended by auditors on our IHS capabilities because of what JobAdder enables.” – Michael Burgess, General Manager. 

Streamlined, accurate payroll through FastTrack integration

For a temp-heavy business, payroll accuracy is critical. Intro Recruitment Solutions uses JobAdder’s FastTrack integration to manage complex awards and timesheets at-scale. The integration automatically syncs data between JobAdder and FastTrack, reducing time spent on manual entries and minimising errors.

“We work on some enterprise bargaining agreement sites that are very unique in their structure. FastTrack allows us to get timesheets correct every week, and saves us so much time in the process.” 

“We want people to focus on recruitment. The FastTrack integration gives our consultants confidence that when someone’s putting an online timesheet in, the invoice being created is correct and the temp is paid correctly.” – Michael Burgess, General Manager.

Fast, flexible onboarding and a better candidate experience

Intro Recruitment Solutions’ rapid growth meant onboarding needed to be fast and repeatable. With JobAdder’s intuitive interface and in-depth training modules, new consultants can get started in minutes.  

“Onboarding new consultants literally takes a couple of minutes. We’re a growing business and we have new people starting regularly, both here in Australia and in the Philippines. JobAdder gives me confidence that new consultants will be onboarded even when I’m not there.” – Michael Burgess, General Manager.

“Using JobAdder is not a steep learning curve. There’s a training module for pretty much every aspect of the platform. It’s very intuitive.” – Lyndon Hoffman, Director.

And it’s not just internal users that benefit. Built-in templates and automation help consultants provide a consistent, professional experience to candidates at-scale.

“Probably one of the biggest frustrations for candidates when applying for a job is that they don’t hear anything back. We’ve set up templates so that our consultants can easily send out acknowledgment emails, rejection notes, and more. 

We deal with thousands of candidates. These tools help us make sure every one of them feels appreciated and acknowledged.”  – Lyndon Hoffman, Director.

A scalable CRM that grows with you

From day one, JobAdder supported Intro Recruitment Solution’s growth from a simple home office setup to a multi-country operation. Whether onboarding new consultants, setting up offshore teams, or training top billers, the platform adapted to the agency’s needs every step of the way.

“Intro started with Brendan and I in a room. Now we have temporary staff in every state and in the Philippines. JobAdder has been the one constant through it all.” – Michael Burgess, General Manager.

A key part of this growth has been visibility. With real-time dashboards and easy access to performance data, Intro’s leaders can coach consultants, identify opportunities, and make confident business decisions, all at the click of a button.

“JobAdder helps us see how we can not only grow the size of our internal team, but also grow individuals as professionals. We can extract any data someone puts into JobAdder, then sit down with our consultants and say, ‘this is how many calls you’ve done’, ‘this is how many visits you’ve made, ‘this is how many jobs you’ve brought in’, and ‘this is how many you’ve filled’. 

We’re trying to build better people and better consultants, and JobAdder really allows us to do that.” – Lyndon Hoffman, Director.

After a decade-long partnership, the team say they have confidence that no matter what happens in the future, JobAdder can continue to scale with them.

“We could quadruple overnight, and nothing would change. As someone who’s running a recruitment business, that’s what I look for.” – Michael Burgess, General Manager. 

A platform that drives real results

When Intro Recruitment Solutions launched in 2015, they didn’t just choose a CRM. They chose a long-term growth partner. 

“Every minute saved on admin is a minute we can spend with clients and candidates. Because at the end of the day, that’s what we’re here to do; recruit, not to be typing on a computer.”  – Michael Burgess, General Manager.

With JobAdder and our FastTrack integration, Intro Recruitment Solutions has scaled confidently and efficiently, without compromising service, compliance, or performance.

“We’ve been in business for 10 years now. I can’t see us using anyone else.” – Michael Burgess, General Manager.Want to see what JobAdder can do for you? Book a free, personalised demo today, and see why we’re worth the switch.