Case studies
Techforce Personnel scales to $150M and 2.2M annual work hours
"Using JobAdder, Techforce has grown to a $150 million organisation that supports over 400 clients and leads the market in our CORE delivery functions.”
Techforce Personnel is a multi-discipline recruitment partner that operates across Australia in over 15 industries, delivering more than 2.2 million work hours annually. With teams spread across the nation, they support clients with large-scale, high-compliance workforce needs, from onboarding through to long-term workforce management.
Over the last decade Techforce has seen significant growth, and JobAdder has been a core part of that every step of the way.
The challenge: Disconnected systems and workflows
Before moving to JobAdder, Techforce needed a centralised system that could consolidate data, streamline workflows, and support their compliance requirements. Their previous setup created gaps in reporting, documentation mismanagement, and inconsistencies across their teams.
“The team needed a single point of data system to solve issues in data and document workflow managements, digitalisation of interactions, and the reporting and traceability that’s required within our systems.” – Darren Snook, General Manager Operations of Techforce
With multiple business units and complex onboarding workflows, Techforce also needed processes that could be customisable and interconnect across four teams.
How JobAdder was able to help
To find a better solution, Techforce looked to what was working for their peers and others in the industry. They immediately identified JobAdder as a solution that would work well for their needs.
“Recommendation was key… We looked at similar businesses who had a functioning system that could grow and scale, had adaptability and customisation and a strong support team.” – Darren Snook, General Manager Operations of Techforce
JobAdder was the obvious choice for a platform that could unify Techforce’s workflows, enhance their compliance processes, and support their growth into a $150 million national organisation.
Custom workflows that support scale, compliance, and consistency
Since implementing JobAdder, one of Techforce’s biggest wins has been the ability to configure the platform to match their complex operations. Using customised workflows and tightly structured activity sequences, they’ve been able to easily and effectively manage compliance, recruitment markers, onboarding and mobilisation across four different departments.
“One of my favourite things about JobAdder is the customisation of workflows, and the ability to build activity sequences that interconnect both in JobAdder and within different business units.” – Darren Snook, General Manager Operations of Techforce
This has provided Techforce with a reliable, repeatable process for making high-volume placements while still meeting strict industry compliance requirements.
Greater visibility, traceability, and candidate experiences
From day one of using JobAdder, Techforce saw a real improvement in the way they could deliver better candidate experiences. A big component of this was visibility – they’re now able to see their entire end-to-end recruitment process within the platform, from a candidate’s first interaction right through to weekly employee progress reports.
“The visibility JobAdder provides us keeps us pushing forward to grow and improve. On top of that, the ability to trace our sequences empowers us to see trends and the impact of changes, and gives us an external vantage point of Techforce as a company.” – Darren Snook, General Manager Operations of Techforce
This, combined with JobAdder’s digital documentation capabilities and automated record-keeping has strengthened their data management and tracking capabilities significantly, all whilst cutting down on manual admin.
Automations and integrations that amplify productivity
Over the 10+ years that Techforce has been with JobAdder, automations and integrations have become key drivers of productivity and scalability.
“Thanks to JobAdder’s automation and integration capabilities, we’ve seen growth in hours alongside the ability to easily train team members on new features. This has sped up employee results and limited the time they take on admin tasks; a win for everyone involved.” -Darren Snook, General Manager Operations of Techforce
Strong integration partners, as well as the ability to build API-driven reporting, has further enabled Techforce to challenge internal processes and continually evolve how their tech stack works together.
Partner with the right tech for your recruitment needs
Techforce has partnered with JobAdder for more than a decade. During that time they’ve scaled to a $150 million organisation that supports over 400 clients, delivering up to 2.2 million annual work hours.
Darren credits much of this to JobAdder’s openness, adaptability, and ability to grow alongside them.
“Our account executives have been great…. The level of two-communication has elevated to what we’d describe as a partnership, as opposed to a transactional supplier relationship. I’ve seen firsthand the way our feedback, robust reviews, and participation in pilot schemes have evolved the system, and that holds a lot of value to us.” – Darren Snook, General Manager Operations of Techforce
Ready to see how JobAdder can scale with your organisation and transform your recruitment? Book a free, personalised demo today.
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