Lotus People fills 80% of roles from their JobAdder database

Founded in 2015, Lotus People is an award-winning recruitment agency with a sole focus: to put people first. This approach has enabled them to build valuable long-term relationships and consistently deliver exceptional services – in fact, they still work with 79% of the clients who came on board in year one.

The challenge: Scaling people-first recruitment without sacrificing quality 

From day one, it was important for Lotus People to have technology that could support scale and growth without diluting that essential human-centric approach. Their processes rely on consistency, transparency, and strong collaboration – all of which require a recruitment CRM that can marry their values with day-to-day operations

How JobAdder was able to help

Lotus People has been using JobAdder since their inception in 2015. Right from the start, the platform has become deeply embedded in how the business operates.

As one of Lotus People’s three directors, Michelle Barrett, explains:

“We’ve been with JobAdder since 2015. It’s so straightforward and easy, and it’s been the foundation of our recruitment journey.” – Michelle Barrett, Director.

From consultant adoption to automation, onboarding to database management, this is how JobAdder has enabled Lotus People to protect their culture while accelerating wins.  

Giving consultants back more time to focus on people

With such a heavy focus on human-led recruitment, it’s essential for the Lotus People team to be freed from administrative work and get more time to build relationships. This is one of the biggest impacts that JobAdder has had for the agency.

“JobAdder gives our consultants more time to deal with people, meet with our candidates, and meet with our clients, which is something we’re really passionate about.” – Michelle Barrett, Director.

When it comes to giving this time back, JobAdder’s automation and AI-powered tools have played a key role. This is particularly the case when it comes to making temp placements. On top of that, the ability to seamlessly log every interaction ensures continuity and collaboration across the team.

“Everything’s coded, the notes are all there for both candidates and clients, and what that means is that we can offer the exact same level of high-quality service across anybody that’s taken over the recruitment process.” – Iona Colville, Director.

Streamlined onboarding and adoption

As the Lotus People team continues to grow, having recruitment tech on deck that’s quick and easy to pick up and use has been critical. JobAdder’s clean interface and onboarding tools have answered this call, helping new starters get productive faster.

“The in-app learning tools have been fantastic in multiple ways. Not everyone has the same learning styles, so having that step-by-step guide for new consultants to really get up to speed quickly on how to best utilise JobAdder has been so beneficial.” – Amy Locke, Director.

This simplicity has reduced training time and enabled Lotus People’s directors to focus on revenue-driving activities sooner.

“With new starters, even people that have never worked in recruitment before, they can learn the ins and outs of JobAdder within the first couple of days. For us as directors, JobAdder being so easy to use just makes our lives so much easier.” – Iona Colville, Director.

Database-driven recruitment at scale

One of Lotus People’s standout strengths is their ability to consistently fill roles using their existing database. This is a direct result of their disciplined data management and strong system adoption which has been so seamless with JobAdder.

“We fill 80% of our roles using our JobAdder database and from our headhunting. That’s wildly different from what I’ve experienced before and what other agencies do. 

Our consultants can go straight to the database and they can sometimes produce permanent shortlists within a day, or a temp placement within 30 minutes. All of that is only possible because of how well we use JobAdder.” – Iona Colville, Director.

This database-led approach not only helps Lotus People’s team make placements quicker, it also reduces their reliance on job ads and allows them to focus on higher-value activities, such as business development.

“It frees up our team to do more business development … rather than just pouring over CVs that, quite frankly, aren’t 100% of the market.” – Iona Colville, Director.

Discover your partner in recruitment

For Lotus People, JobAdder has become a long-term partner that supports their human-first values, helps foster their growth, and supports their vision for the future. 

“JobAdder isn’t just an ATS to us – it’s a true partner. They evolve with us, they listen, and they’re building the future we’re excited to grow into.

If there are other recruitment agencies considering JobAdder, I would say 10 out of 10 recommend.”  – Michelle Barrett, Director.

Want to see how JobAdder can help you scale without losing your human touch? Book a free, personalised demo today.