Free Talent Acquisition Masterclass

How to deliver a winning candidate experience

What: 4 x 30 min sessions
When: 9 – 30th July 2024, Tuesday weekly at 11am AEST


Get the skills you need to build a winning candidate experience (CX) strategy—in just 4 weeks.

In today’s competitive job market, candidate experience isn’t just another player on the field – it’s the real MVP that can make or break your team’s success. And neglecting to implement a CX strategy could sideline both your employer and consumer brand.

But where do you begin? Designed for HR professionals, this free step-by-step course will explore:

  • What is candidate experience and why it matters
  • Practical ways to easily kickstart your CX initiatives
  • How to rally hiring managers and CX champions
  • Real success stories and Q&A with industry leaders

Delivered across four weekly 30-minute sessions, CX expert Steve Gard will be sharing the latest insights, tips and real world examples to help you build the ultimate CX strategy.

Register now

What to expect?

Week 1 – Tuesday 9th July

Introduction: Why Candidate Experience Matter

  • What is “Candidate Experience”?
  • How CX integrates into your people strategy
  • Key stakeholders needed for successful CX

Week 2 – Tuesday 16th July

Building a Culture of CX in Recruitment

  • How to kickstart your CX initiatives
  • Establishing accountability within the recruitment team
  • Practical CX examples you can easily implement

Week 3 – Tuesday 23rd July

Extending CX culture beyond HR

  • How to secure buy-in from hiring managers
  • Identify and empower your CX champions
  • How to engage leadership and get business support

Week 4 – Tuesday 30th July

Get inspired: Q&A with CX leaders

  • Hear from others at all stages of CX implementation
  • Unpack real-world challenges and success stories
  • Audience Q&A

CX isn’t just good for you, it’s good for business too:


of candidates stop buying from a brand following a poor candidate experience.


employee retention when hired from a positive candidate experience.


of respondents say that ‘the way they made me feel’ during the recruitment process was the pivotal factor in accepting their current role versus the pay (19%).

Led by THE Candidate Experience Expert

Steve Gard

Founder of Circle Back Initiative and BenchmarCX

Steve Gard’s 25+ year career in recruitment is marked by his foundational belief in the importance of candidate experience. As the former Head of Talent Acquisition in various global regions including Australia, Europe, the Middle East, Africa, and India, Steve has led recruitment teams of up to 30 professionals, annually hiring as many as 6,000 people. His expertise in enhancing candidate care led him to establish The Circle Back Initiative in July 2020, a free to join candidate care mission with over 300 employers onboard and Benchmarcx, a pioneering candidate experience platform.  Through his initiatives, Steve underscores the critical role of candidate experience in successful talent acquisition.

Real tips for real results

Join us for this 4-week intensive masterclass into Candidate Experience for Talent Acquisition and Human Resource Professionals. We’ll explore the fundamentals of CX and why it is crucial for organisational success, exploring the latest data, practical tips and real-world examples to help you build your winning CX strategy.